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Shipping Policy

Free delivery applies to the UK mainland only; for Scottish Highlands, Northern Ireland, Isle of Wight and Channel Islands please call for appropriate rates. The classification of what is considered as UK mainland is at the discretion of any couriers/ transport companies responsible for the delivery of any goods purchased through Cast Radiators Direct Ltd. Any additional costs for delivery to post codes which aren’t considered UK mainland is up to the customer to pay.

Radiators are labelled as heavy and require reasonably fit people to be available when being delivered. Please note that cast iron radiators are curb-side delivery only and require two strong people to accept the delivery. The driver will not take these radiators into the property because they are palletised.

Specific delivery times cannot be given. Delivery is usually Monday-Friday 8am-5pm. This will be confirmed by Cast Radiators Direct Ltd.

Cast Radiators Direct Ltd. will make every effort to deliver goods on the date or within the dates quoted, however such dates are a guideline only and Cast Radiators Direct Ltd. shall not be held liable in any way due to delayed deliveries that are out of our control. Any damages or shortages must be reported within a reasonable time; ideally within 24 hours.

Unless otherwise stated, radiators are not supplied with valves.

In some illustrations, radiators may have been featured with concealed pipe work or valves.

Colours can appear slightly different to that on a PC screen due to differential monitor settings.

Orders for non-standard products including RAL colours, once acknowledged by Cast Radiators Direct Ltd., cannot be cancelled

Our products are guaranteed from 12 months up to 25 years, depending on the product chosen. The guarantee in all cases is restricted to the F. O. C replacement or repair of the failed product only. Any faulty products are to be returned to us prior to the replacement being delivered at the cost to you, the consumer.

The validity of our guarantee will be subject to correct system installation by a qualified engineer.

Occasionally, the manufacturing of your radiators may be delayed. This can be for various reasons such as material shortages, import delays or higher-than-anticipated demand. Cast Radiators Direct Ltd. Will, of course, make every effort to keep you informed