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01257 442911 Mon to Fri 8am-5pm, Sat 9am-3pm, Sun Closed

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Refund Policy

Once you have taken delivery of your goods, we will only accept returns and provide refunds in accordance with your legal rights; for example, if the goods are not fit for purpose or as described. Our radiator customer service team can be contacted on our main helpline number: 01257 442911.


In the case of goods that are not up to standard, before we can issue a refund it is required of you to return the product to us for inspection, at the cost of you, the consumer, at which point the refund is based solely on the discretion of the management.

If the product does not fit into your home or commercial space, it will be classed as a cancelled order and costs will be incurred by you to return it to us in its original condition.